Shipping and Returns Policy

Written by Site Admin.

SHIPPING POLICY

MULTIPLE ORDERS/SHIPMENTS:  IF YOU HAVE MORE THAN ONE ORDER IN A SINGLE DAY, WE WILL TRY TO ACCUMULATE THESE ORDERS AND SHIP AS ONE. WE STRIVE TO SAVE YOU AS MUCH MONEY ON FREIGHT CHARGES AS POSSIBLE, HOWEVER, IF THE FIRST ORDER HAS ALREADY BEEN PACKAGED THEY WILL BE BILLED AND TREATED AS SEPARATE ORDERS. TO AVOID EXTRA FREIGHT CHARGES, TRY TO PLACE YOUR COMPLETE ORDER AT ONE TIME.

RETURNS

UNUSED MERCHANDISE CAN BE RETURNED FOR CREDIT WITHIN 30 DAYS. A MINIMUM RESTOCK FEE OF 10% MUST BE CHARGED UNLESS YOU WERE SHIPPED THE WRONG MERCHANDISE OR AN IMMEDIATE EXCHANGE IS TO BE MADE. NOTE THAT SOME ITEMS ARE NOT RETURNABLE!  WE ARE NOT RESPONSIBLE FOR MERCHANDISE SHIPPED WRONG BECAUSE ORDERED WRONG. ALL RETURNED MERCHANDISE MUST BE INSPECTED AND AUTHORIZED BEFORE CREDIT WILL BE GIVEN. ANY MERCHANDISE RETURNED THAT DOES NOT MEET OUR CRITERIA AND/OR RETURNED WITHOUT A RMA (RETURNED MERCHANDISE AUTHORIZATION) WILL BE SUBJECT TO AN ADDITIONAL FEE OR REFUSAL.

PLEASE FOLLOW THESE SIMPLE STEPS TO ASSURE QUICK CREDIT PROCESSING. CALL OUR SALES DEPARTMENT AND TALK TO ONE OF OUR SALES REPRESENTATIVES.

1. REQUEST AN RMA NUMBER FOR THE MERCHANDISE BEING RETURNED. ALL MERCHANDISE TO BE RETURNED MUST BE ACCOMPANIED BY AN RMA NUMBER WITH ITS ORIGINAL PACKAGING. PLEASE NOTE: RMA NUMBERS EXPIRE AFTER 15 DAYS OF BEING ISSUED. ANY MERCHANDISE SENT BACK TO US WITHOUT PROPER AUTHORIZATION WILL BE SUBJECT TO A $10.00 PROCESS FEE AND A 10% RESTOCK FEE OR REFUSAL.

2. PACK THE MERCHANDISE CAREFULLY TO AVOID DAMAGE DURING SHIPPING. PLEASE DO NOT WRITE ON, USE TAPE, OR AFFIX SHIPPING LABELS TO THE PRODUCT PACKAGE ITSELF. RETURNS WILL BE REFUSED IF MERCHANDISE RECEIVED IS NOT IN SELLABLE CONDITION. MERCHANDISE THAT IS REFUSED WILL BE SUBJECT TO AN ADDITIONAL SHIPPING/HANDLING FEE UNLESS THE MERCHANDISE IS SENT BACK TO YOU WITH YOUR NEXT ORDER.

3. PRINT YOUR RMA NUMBER ON THE OUTSIDE OF THE SHIPPING CARTON AND INCLUDE A COPY OF THE ORIGINAL INVOICE. Email us at sales@alconkits.com for returns location.

 RUSH ORDERS/DROP SHIPMENTS

 ANY ORDERS NEEDING TO BE SHIPPED BEFORE EXPECTED SHIP DATE CAN BE PROCESSED AS A RUSH ORDER AND/OR DROP SHIPPED FROM MANUFACTURER’S LOCATION. MANUFACTURER’S MAY IMPOSE ADDITIONAL HANDLING AND SHIPPING FEES. THESE FEES WILL BE ADDED TO YOUR ORDER TOTAL.

 

Call 1-630-360-AKIT Email Customer Service Visit our Support Site.